FAQ
Everything you need to know before booking a bar
Answers to the questions people ask most before booking — about drinks, staff, the venue and payment.
Format and what's included
What's included in the price of the bar?
A full-service package includes bartenders, the bar counter, working equipment, ice, glassware and the agreed ingredients. The exact composition is always listed in the estimate and proposal for your specific order.
Can we use alcohol we already have?
Yes. Choose "Client provides the drinks" in the calculator — we bring the bar, equipment and bartenders, and you supply the drinks for the menu.
Is there a minimum order value?
Yes, the minimum order is 200 € excluding VAT, regardless of format or guest count.
How long does setup and teardown take?
The team arrives early enough to have the counter and equipment ready before guests arrive, and packs everything down after the bar finishes working. The exact schedule is agreed in the proposal for your specific venue.
Venue and logistics
What do we need to prepare at the venue?
Usually access for bringing in the equipment, a power outlet and, if needed, water. We confirm the exact requirements for your venue when you send a request and record them in the proposal.
Can the bar be set up outdoors?
Yes, given a suitable location and weather protection where needed. The outdoor setup is discussed once we know the details of your event.
Do you only work in Tallinn?
No, we work across all of Estonia. Transport and logistics are calculated based on the venue's location and shown in your estimate.
Menu and drinks
Can we choose specific drinks for the menu?
Yes, the menu is put together for your event based on the format, guest count and your preferences. Menu examples and cocktail-making videos are on each service's page.
Can we combine an alcoholic and an alcohol-free bar?
Yes. Besides the dedicated Alcohol-Free Bar format, non-alcoholic options can be added to any format's menu — just mention it in your request.
Can we see the menu in advance?
Yes, menu examples are published on each service's page. The final menu is agreed individually in the proposal.
Booking, invoices and payment
How do we place an order?
Send a request via the calculator on the site, the request form, email, phone or WhatsApp. We then send you a personal proposal with the composition and price.
Are prices shown with or without VAT?
Prices on the site and in proposals are excluding VAT unless stated otherwise. The VAT rate is 24%.
How does payment work?
Payment is by invoice: a deposit confirms the order and secures the date, and the final invoice is paid by the deadline agreed in the proposal.
Changes and cancellation
Can we change the guest count after booking?
Yes, but let us know as early as possible — at bartenders@bartenders.ee or the contact listed in your proposal. The terms for changes are set individually for each order.
What if the event needs to be postponed or cancelled?
The terms for postponing or cancelling an order, including any deadlines and fees, are agreed individually for each order and stated in the personal proposal you receive after your request.
Who do we contact if a question comes up after the order is confirmed?
Reach out to the contact listed in your proposal, or write to bartenders@bartenders.ee — we'll confirm the details for your specific order.
